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Electric Service: 

Electric Icon

Report your electric outage fast...text us!

If we have your mobile number, you are already opted in.
Simply add 855-363-0999 to your contact list and text during
a power outage.

Valid Inputs for Outage Texting:

  • OUT - to create an outage
  • STATUS - to get current status of outage
  • HELP - to get information on how to text
  • QUIT - to unsubscribe

If a valid mobile number is NOT already attached to your account,
please OPT IN or contact Customer Service at (336)-243-2489 to update your mobile number. 

Text Opt In

Report Your Outage Online & View Outage Map

Report Online

To report by phone using our automated attendant please call:
336-248-2337 -available 24/7

Report Your Streetlight Outage
To report a street light out, please email us at
Please do not use this email address to report a power outage.

Natural Gas Service:

 Gas Icon


 If you suspect a natural gas leak, CALL immediately! 

To report your natural gas problem please call:
336-248-3945 -during normal business hours 
336-248-2337 -for after hour emergencies

Water/Sewer Service:

Water Icon


 To report your water or sewer problem please call:

336-248-3930 -during normal business hours 
336-248-2337 -for after hour emergencies