Where do I sign up for Lexington Utilities services and what are normal hours of operation?
Customers may sign up for Lexington Utilities services at City Hall, located at 28 West Center Street, within regular business days and hours: Monday-Friday; 9am-5pm. OR Call Customer Service at 336-243-2489 for more information.
How much will it cost to have utilities connected to my new address?
Utilities connection costs vary depending on type of service requested (electric, natural gas, water, sewer, or waste collection), as well as the individual’s credit history status. Deposits can range from $0 to $430. If same-day service is requested after 3pm, an additional fee of $50 will be charged. In addition, a utility reconnection inspection fee may be required of $50. Refer to the current fee schedule for more details.
How long will it take to have my utilities turned on?
Lexington Utilities usually provides same-day service on existing residences as long as the request is made before 3pm.
Why is a deposit required before utilities can be connected?
The need for a deposit and the amount of the deposit required is based on the individual’s credit history status. If a deposit is required, it may be refunded after twelve (12) consecutive utilities statements are paid by the required due date.
How can I get an area light installed and how much does it cost?
Area lights can be obtained by applying for one in Customer Service located at City Hall. You will be given a flag to insert into the ground where you want the area light installed. Monthly rates for area lights vary depending upon light size and style. Refer to the current fee schedule for more details.
Why are inspections necessary, and what type of things are inspected?
Lexington’s Code of Ordinances requires an inspection of property prior to the connection of utilities services in order to protect the health, safety and welfare of all residents of the City. An inspection may consist of verifying there are smoke alarms, ground fault receptacles and open gas lines in the residence prior to move in.
Why do I have to pay for Recycling and Waste Collection when the house is not being occupied?
If a residence has utilities services connected, all service fees are charged per city ordinance, including Recycling and Waste Collection service.
Can another person sign for me to avoid paying a utility deposit?
Yes, another Lexington Utilities customer may sign for your creditability as long as his/her/their account has had an "excellent" credit rating for the past consecutive twelve (12) months.
Why do I have a $25 fee on my account statement?
If your account has been charged a $25 fee, it is most likely because your account was placed on the City’s disconnection list for failure to meet a pay arrangement or failure to pay your bill before the disconnection date. In addition, if a payment has been rejected for insufficient funds or non-funding availability, you may see a $25 fee on your account statement.
What are the disconnect/reconnect fees due to nonpayment?
- $25 - for disconnect/reconnect if scheduled before 5pm on normal business days (Monday – Friday)
- plus an additional $80 – for disconnect/reconnect if scheduled between 5pm to 8am on normal business days (Monday – Friday), weekends and holidays
- disconnect/reconnect fees are reviewed and set annually by City Council with adoption of the fee schedule effective July 1.
Does Lexington Utilities accept debit and credit cards?
Yes! Lexington Utilities accepts Visa, MasterCard and Discover cards online, over the telephone, and in person.
When will my payment post to my account if I use the overnight drop box?
Payments received in the overnight drop box will be posted by 5pm on the next business day. If your service has been disconnected or your service is scheduled for disconnection, you must pay in person inside City Hall during normal business days and hours (Monday – Friday, 9am to 5pm).
Do I have to come inside City Hall to pay my bill?
No, you are not required to pay your bill in person inside City Hall. In addition, Lexington Utilities offers several convenient options for bill payment including: paying online, calling 1-888-990-4214 for automated phone payments, establishing monthly bank drafts by contacting Customer Service, and paying at the Wal-Mart Customer Service Counter or Money Center. However, if your service has been disconnected or your service is scheduled for disconnection, you must pay in person inside City Hall during normal business days and hours (Monday – Friday, 9am to 5pm).
How can I save money on my utility bill?
What if I need a few extra days or weeks to pay my utility bill?
Lexington Utilities understands there may be a time when extra time is needed to pay a utility bill due to hardships or unemployment; therefore, Lexington Utilities allows customers a maximum of four (4) pay arrangements per year. For more information, contact Customer Service at 336-243-2489 during normal business days and hours (Monday – Friday, 9am-5pm).
Do you have an equal payment plan?
Yes! Lexington Utilities offers an equalized payment plan for residential customers with excellent credit status.
What if I have a billing or account question?
Call Customer Service at 336-243-2489 between normal business hours (Monday – Friday, 9am-5pm) and a Customer Service Representative will be glad to assist you.
How to report a utility outage or emergency during normal business hours (Monday – Friday, 9am-5pm) or after hours?
For Electric Service:
To report online, visit www.lexingtonnc.gov
To report by phone, during normal business hours, call 336-248-3920
To report by phone, after normal business hours, call 336-248-2337
For Natural Gas Service:
To report by phone during normal business hours, call 336-248-3945
To report by phone after normal business hours, call 336-248-2337
For Water/Sewer Service:
To report by phone during normal business hours, call 336-248-3930
To report by phone after normal business hours, call 336-248-2337.
If your questions have not been answered, feel free to contact Customer Service.