Customer Service

Ready to Assist

The Lexington Utilities Customer Service Department is committed to assisting you. If you have questions, comments or need to connect utility service, please contact Customer Service.  A complete Customer Service Policy Manual and Frequently Asked Questions are available at your fingertips. Located at City Hall, office hours are Monday-Friday 9:00 a.m. until 5:00 p.m.

The Marketing Department 

Visit the Marketing section of our website to find information about some of the creative programs available from Lexington Utilities, such as incentives for businesses and rebates for residential electric and natural gas customers. Energy marketing representatives are committed to assisting you in seeking the most cost effective utility solution. If you are interested in the cost saving services we offer or have questions, please contact Marketing.  

Your Bill

Take advantage of the convenience of services like paying your utility bill online!

Because there is more to your utility bill than the amount due, please check out this sample bill for an explanation of various charges and how they are calculated.

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